Proof
Incident readiness playbook
A concise model for responding faster and reducing blast radius under production pressure.
Response model
Core incident workflow
Use one shared flow for engineering and operations.
- Detect and classify severity within minutes.
- Stabilize user impact with predefined controls.
- Communicate status with one source of truth.
- Resolve, verify, and document timeline.
Roles
Who owns what
Clarity of ownership reduces response delay.
- Incident commander: decision and escalation lead.
- Technical lead: diagnosis and mitigation owner.
- Comms owner: stakeholder updates and external messaging.
Postmortem
Learning loop
Turn incidents into reliability improvements.
- Capture timeline, root causes, and missed signals.
- Create action items with owners and deadlines.
- Track repeat patterns and close structural gaps.
Want this wired into your ops stack?
We can implement incident workflows with alerts, runbooks, and escalation rules.
Contact our team